$20 Flat Rate Shipping Australia Wide.
*Attention*
During this time of postage delays we will only be offering TOLL Priority shipping for live plants and livestock.
Freight will be $20 (flat rate) instead of $15 BUT, to offset the extra $5 we will be giving each customer a
FREE item valued between $8-$15 BONUS!!!! :)
ORDERS AND DELIVERIES
All Livestock (fish/plants) are shipped using an Express Delivery (Usually takes 24 to 48 hours in transit.)
Orders are ONLY shipped on Mondays, Tuesdays and Wednesdays,
For livestock (fish/plants) your order must be in-by 11.59am (Qld Time) Sunday lunchtime for that same week delivery.
Orders placed after the cut off time will go the Monday, Tuesday or Wednesday of the following week.
(eg Orders placed on a Sunday night 10.00pm, will be sent 8 days later on Monday/Tuesday/Wednesday,
Orders placed on Friday will be shipped in 4 days, ect.) ... you get the idea .
Once your items have been dispatched you will receive email details of tracking or consignment numbers to your email (Paypal) address so you can track your item online as it makes your way to you.
Orders can be shipped to your home, work or any other physical address you specify (orders can not be shipped to PO Boxes)
Our products/livestock are packed securely in plastic bags and boxes to ensure your products arrive in the best condition
The drivers are instructed to leave at your premises “without signature”, if you are not home.
So consider an alternate address (workplace) if you are not going to be home and want to receive your order in person.
**Public Holidays may affect clearance of funds and postage deliveries, so we may delay sending until the following week**
CLAIMS
All goods should be checked upon arrival. Any discrepancies should be notified to us within 24 hours of receipt via email otherwise claims may not be recognized. No claim will be investigated unless the claim is supported by the relevant invoice number . No goods shall be accepted for return.
Damaged or unsatisfactory goods will be replaced with the original goods ordered or to the same value with another stock item (optional).
Claims MUST be accompanied with accurate photos of each fish in the original bags and a shot of all dead fish together out of the bags. (If applicable)
Freight/Postage costs are Non-Refundable & are not able to be Claimed.
FISH MEASUREMENT AND SIZING
Please note : Pictures are for reference only
Please be aware that corresponding fish size measurements refer to TL (Total Length). TL is defined by measurement from the tip of the snout, horizontally along the midline to the tip of the caudal fin.
$20 Flat Rate Shipping Australia Wide.
*Attention*
During this time of postage delays we will only be offering TOLL Priority shipping for live plants and livestock.
Freight will be $20 (flat rate) instead of $15 BUT, to offset the extra $5 we will be giving each customer a
FREE item valued between $8-$15 BONUS!!!! :)
ORDERS AND DELIVERIES
All Livestock (fish/plants) are shipped using an Express Delivery (Usually takes 24 to 48 hours in transit.)
Orders are ONLY shipped on Mondays, Tuesdays and Wednesdays,
For livestock (fish/plants) your order must be in-by 11.59am (Qld Time) Sunday lunchtime for that same week delivery.
Orders placed after the cut off time will go the Monday, Tuesday or Wednesday of the following week.
(eg Orders placed on a Sunday night 10.00pm, will be sent 8 days later on Monday/Tuesday/Wednesday,
Orders placed on Friday will be shipped in 4 days, ect.) ... you get the idea .
Once your items have been dispatched you will receive email details of tracking or consignment numbers to your email (Paypal) address so you can track your item online as it makes your way to you.
Orders can be shipped to your home, work or any other physical address you specify (orders can not be shipped to PO Boxes)
Our products/livestock are packed securely in plastic bags and boxes to ensure your products arrive in the best condition
The drivers are instructed to leave at your premises “without signature”, if you are not home.
So consider an alternate address (workplace) if you are not going to be home and want to receive your order in person.
**Public Holidays may affect clearance of funds and postage deliveries, so we may delay sending until the following week**
CLAIMS
All goods should be checked upon arrival. Any discrepancies should be notified to us within 24 hours of receipt via email otherwise claims may not be recognized. No claim will be investigated unless the claim is supported by the relevant invoice number . No goods shall be accepted for return.
Damaged or unsatisfactory goods will be replaced with the original goods ordered or to the same value with another stock item (optional).
Claims MUST be accompanied with accurate photos of each fish in the original bags and a shot of all dead fish together out of the bags. (If applicable)
Freight/Postage costs are Non-Refundable & are not able to be Claimed.
FISH MEASUREMENT AND SIZING
Please note : Pictures are for reference only
Please be aware that corresponding fish size measurements refer to TL (Total Length). TL is defined by measurement from the tip of the snout, horizontally along the midline to the tip of the caudal fin.